Contract

Service on demand

The support contract that best fits your needs.

  • Do you want to go for a basic level? Chose our entry level: attenzione! è choose

    EASY

    EASY

    ONLINE SUPPORT:
    Priority Service
    8:00 a.m. - 6:00 p.m. Monday - Friday.

     
  • If you want to include a free day of intervention on site, this is the best solution for you:

    PREMIUM

    PREMIUM

    ONLINE SUPPORT:
    Priority Service
    8:00 a.m. - 6:00 p.m. Monday - Friday.

    1 FREE SERVICING OPERATION*:
    available options: maintenance,
    technical support or training on site (8 h/1 day) – all travel-related expenses will be covered by the customer.

    SPARE PARTS: 5% discount on all
    spare parts required during the free
    servicing operation.

    FREE BOX PACK:
    1 BASIC pack with 5 standard box
    formats as listed in the Panotec
    Parametric Boxes Catalogue.

  • Do you want to save money on spare parts supply? Go for:

    STAR

    STAR

    ONLINE SUPPORT:
    Priority Service
    8:00 a.m. - 8:00 p.m. Monday - Friday.

    1 FREE SERVICING OPERATION*:
    available options: maintenance, technical support or training on site (8 h/1 day) – all travel-related expenses will be covered by Panotec.

    SPARE PARTS: 10% discount on all
    spare parts required during the free
    servicing operation.

    FREE BOX PACK:
    1 PLUS pack with 5 standard box
    formats as listed in the Panotec
    Parametric Boxes Catalogue +
    parameterization of 2 custom formats.

    SPARE PARTS:
    10% discount.

  • Do you feel proactive? Go for our full optional offer:

    ELITE

    ELITE

    ONLINE SUPPORT:
    Priority Service
    8:00 a.m. - 8:00 p.m. Monday - Friday
    8:00 a.m. - 12:00 noon Saturday.

    2 FREE SERVICING OPERATIONS*:
    Available options: maintenance, technical support or training on site (16 h/2 days) - all travel-related expenses will be covered by Panotec.

    SPARE PARTS: 15% discount on all spare parts required during the free servicing operation.

    FREE BOX PACK:
    1 PLUS package with 5 standard box formats as listed in the Panotec Parametric Boxes Catalogue + parameterization of 2 custom formats.

    SPARE PARTS:
    10% discount.

    FREE BOX CLIENT:
    Client to manage machine software by remote access.

    PREVENTIVE MAINTENANCE:
    to detect and forecast possible wear and tear or operational troubles by monitoring the machine status and machine components via remote access.