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In compliance with new government directives for the containment of COVID-19 infection, Panotec is considered a strategic and vital enterprise for Italy. During this health emergency of international concern, our technologies provide support to many essential organizations in the food and pharmaceutical industry as well as in the packaging and e-commerce sector.
Therefore we will continue to run our operations in full compliance with the safety procedures and protocols established by the authorities in order to flatten the curve of infections. We are fully aware of the fact, that to bring this emergency to an effective end we must comply with the rules and regulations in place.
The safety and well-being of our employees, partners and customers is of utmost priority for us and thus we are actively promoting smartworking, which has been progressively and successfully adopted in order to deal with this emergency.
Goods Delivery and shipment
Delivery and shipment of goods will be guaranteed even if our staff's mobility is restricted and access of third parties on our premises is limited to the strictly necessary.
Customer Support
Our customer service is operating as usual and our service staff will provide remote support as customary. To get in touch with our service team contact them by telephone at +39.0422.432715 or by sending a request in our dedicated section.
FAT (Factory Acceptance Test)
We are providing a Live Streaming System for all customers who have scheduled FATs (Factory Acceptance Test) this month. By running the FAT via video call our customers will be able to attend the test run as scheduled and to check the machine in detail with our staff so that terms of delivery will be guaranteed as agreed.
We are experiencing a very difficult and challenging time but we are sure that by working together we will be able to face this situation and start afresh looking to a promising future.
Panotec staff
